PRIVACY POLICY
Expert Care UK Services Ltd promises to respect any personal data you share with
us, or that we get from other organisations and keep it safe. We aim to be clear
when we collect and process your data and not do anything you wouldn’t reasonably
expect. By signing up for care provision you are accepting and consenting to the
practices described in this policy. Developing a better understanding of our service
users through their personal data allows us to make better decisions. We have made
improvements to this policy to make it more understandable to service users. For the
purpose of the General Data Protection Regulation, the data controller is Expert
Care UK Services Ltd of Hersham Place Technology Park, Molesey Road, Walton-
on-Thames, Surrey, KT12 4RZ
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We collect information in the following ways:
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Where we collect information about you from
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Sometimes you may give us your information to sign up for care provision, make an
enquiry for care provision. Your information may also be shared with us by other
allied health care professionals, for example Local Authorities, Social Services and
General Practices. You should check their Privacy Policy before you provide your
information to understand fully how they will process and share your data as,
although we do our best to ensure that we only accept authorised information, we do
not accept any responsibility or liability for the terms of these third-party policies. In
any event we will notify you (within one month of receipt or as soon as we next
communicate with you or disclose such information if earlier) when we receive
information about you from these independent third parties, including the identity of
such third party and the purposes for which we intend to use that information.
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Sometimes we may combine information you provide to us with information available
from external sources to gain a better understanding of our service users to improve
our services.
The information we get from other organisations may depend on your privacy
settings or the responses you give to such organisations, so you should regularly
check them. This information comes from the following sources:
Third party organisations
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You may have provided permission for a company or other organisation to share
your data with third parties, including ourselves.
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Social Media
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Depending on your settings or the privacy policies for social media and messaging
services like Facebook, WhatsApp or Twitter, you might give us permission to
access information from those accounts or services.
Information available publicly
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This may include information found in places such as the electoral roll and
information that has been published in articles/ newspapers.
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What personal data we collect and how we use it
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The type and quantity of information we collect and how we use it depends on why
you are providing it.
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Service usership, Donations, Events and Purchases
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If you purchase care from Expert Care UK Services Ltd, sign up for an event
we will usually collect:
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Your name
Your contact details
Your date of birth
Any telephone number used to contact us
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Where it is appropriate we may also ask for:
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We will only use your personal information when the law allows us to. Most
commonly we will use your personal information where we need to perform the
contract we have entered into with you, where we need to comply with a legal
obligation or where it is necessary for our legitimate interests or those of a third party
(and your interests and rights do not override those interests) including the following:
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Providing you with the services, products or information you asked for.
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Keeping a record of your relationship with us.
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Ensuring we know how you prefer to be contacted.
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Understanding how we can improve our services, products or information.
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In addition, we may disclose your personal information to third parties in the event
that we sell or buy any business or assets (in which case we will disclose your
personal information to the prospective seller or buyer) or if we are under a duty to
disclose or share your personal information in order to comply with any legal
obligation or enforce or protect any contractual or other rights, property or safety of
our service users or others.
If we intend to use your personal information for any other purpose other than as
listed above, we will notify you of such new purpose prior to such activity
commencing unless we are unable to do so by law or it would require a
disproportionate effort.
We do not anticipate that your personal information will be transferred except in
relation to certain third-party partners (as previously described). You agree that we
have the right to share your personal information which such third parties for such
purposes.
Direct Marketing
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Our marketing communications include information about our latest news and we
may intend to contact you to let you know about the progress we are making We
make it easy for you to tell us how you want us to communicate, in a way that suits
you.
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If you are an existing service user, we will only contact you by electronic means (e-
mail or SMS) with information about care provision.
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You have the right to ask us not to process your personal information. You can
exercise your right to prevent such processing by checking certain ‘opt out’ boxes on
the forms we use to collect your data. If you don’t want to hear from us, that’s fine.
Just let us know by ‘opting out’ when you provide your data or contact us on 01932
213047 or e-mail: info@expertcare.co.uk
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We do not sell or share personal details to third parties for the purposes of
marketing.
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How we keep your data safe
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We ensure that there are appropriate technical controls in place to protect your
personal details. For example, our online forms are always encrypted and our
network is protected and routinely monitored.
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We undertake regular reviews of who has access to information that we hold to
ensure that your information is only accessible by appropriately trained staff,
volunteers and contractors.
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Unfortunately, the transmission of information via the internet is not completely
secure. Although we will do our best to protect your personal data, we cannot
guarantee the security of your data transmitted to our site; any transmission is at
your own risk. Once we have received your information, we will use strict procedures
and security features to try to prevent unauthorised access.
We may need to disclose your details if required to the police, regulatory bodies or
legal advisors.
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We will only ever share your data in other circumstances if we have your explicit and
informed consent.
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Keeping your information up-to-date and how long we
retain your data
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We really appreciate it if you let us know if your contact details change.
We will only retain your personal information for as long as necessary to fulfil the
purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. In order to comply with law and to ensure we
have the necessary information required in order to resolve future issues that might
arise, we retain all personal data for a period of up to seven years from collection. To
determine the appropriate retention period for personal data, we consider the
amount, nature, and sensitivity of the personal data, the potential risk of harm from
unauthorised use or disclosure of your personal data, the purposes for which we
process your personal data and whether we can achieve those purposes through
other means, and the applicable legal requirements.
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In some circumstances we may anonymise your personal information so that it can
no longer be associated with you, in which case we may use such information
without further notice to you.
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Your right to know what we know about you, make
changes or ask us to stop using your data
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You have a right to ask us whether and how we are processing your personal
information, to request access to your processed personal data, to obtain information
in relation to the purpose of such processing, the type of information processed, the
sources and recipients of your information, how long we store your information, to
correct inaccurate and complete incomplete information, to stop or restrict the scope
of processing some or all of your personal data.
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You also have the right to ask us to erase your personal information and if it is not
necessary for the purpose you provided it to us for, or you have withdrawn your
consent for such processing and such processing is not for a task in the public
interest or for public health, or required by law or litigation, we will do so without
delay.
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You have a right to ask for a copy of the information we hold about you which we will
do free of charge. You may request a copy in an electronic format so that you can
easily store it for your personal use and transmit it electronically to a third party. If
there are any discrepancies in the information we provide, please let us know and
we will correct it.
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By law, you can ask us what information we hold about you, and you can ask us to
correct it if it is inaccurate. You can also ask us to give you a copy of the information
and to stop using your information for a period of time if you believe we are not doing
so lawfully. To submit a request by email, post or telephone, please use the contact
information provided above.
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Our address is Hersham Place Technology Park, Molesey Road, Walton-on-
Thames, Surrey, KT12 4RZ. You can contact us by post at the above address, by
email at info@expertcare.co.uk or by telephone on +44 (0)1932 213047
We have appointed a data privacy manager to oversee compliance with this privacy
notice. If you have any questions or concerns about this privacy notice or how we
handle your personal information, please contact the data privacy manager on 01932
213047 or e-mail: info@expertcare.co.uk You have the right to make a formal
complaint with the Information Commissioners Office (ICO), the UK supervisory
authority for data protection issues.
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Any changes we make to our privacy policy in the future will be posted on this page
and, where appropriate, notified to you by e-mail. Please check back frequently to
see any updates or changes to our privacy policy.